Market conditions will continue to change so quickly for consumer-facing businesses that the operating model needs to be consistently challenged for cost effectiveness and efficiency to remain competitive. We use a blend of highly effective approaches - lean, agile and systems-thinking – to fundamentally and permanently lower their cost bases.
Increasingly, to set up lean operating models businesses need to investigate the sources of complexity and to address these at a fundamental and strategic level. This can include narrowing the strategic focus, simplifying customer propositions or automating and digitising core processes. In addition, it is not just about how teams work, but what they offer customers.
Our approach to target operating model design typically begins with defining the omnichannel customer journeys, working back from the customer’s perspective, followed by the core processes within the organisation and the capabilities required to deliver them. This blended approach is highly effective to lower cost processes: lean for waste removal, agile for pace and flexibility and systems thinking for exploiting system dynamics.
We pioneer bold operating model solutions with our hothousing experimental approach. It can produce a living model of the future state in weeks, which can then be maintained to record the P&L benefits and to work out how to sustainably deliver it.
We enable successful transformation by working with clients to test and advance changes before they are more widely implemented, ensuring that any permanent change has already been tested live with the risks and benefits understood.