We help consumer-facing businesses transform and thrive in today’s unpredictable world of intense change and disruption

Our story

View our heritage

View our future: Stone and River

How we transform businesses

Customer experience

We work with clients to help them better understand and create value for their customer.

Business orientation

We help businesses reorient to rapidly changing customer needs and market conditions.

Organisation development

We work with organisations to help them thrive in today’s world of rapid change and unpredictability

Exploiting digital

We help clients to develop new strategies to exploit the opportunities of the digital age




Data Science

We have worked with

Here’s a selection of the companies we have worked with.

  • Mothercare
  • Waitrose
  • Virgin Money
  • Whitbread
  • Yo! Sushi
  • Sainsbury's
  • John Lewis
  • EAT
  • Morrisons
  • TalkTalk
  • Greene King
  • HSBC
  • Ultimate finance
  • Tesco
  • B & Q
  • Friends Life
  • Royal London
  • Mitchells and Butlers
  • Gatwick
  • NCP
  • Shell
  • Well
  • James Hay
  • Arriva
  • Nationwide
  • Harvester
  • Waterstones

Latest insight

Automation: what does it mean for Retailers?

Retail is one of the sectors most ripe for automation, offering business leaders the jewel of improved productivity. We explore why.

The Evolution of the Pub: how the industry is meeting modern day requirements

Pubs are on the steady decline, right? Wrong. Pubs are set to outperform the rest of the eating out market for the first time in recent memory. We explore what’s driving this change.

Brexit: why the Retail & Leisure industries need to get radical with their people strategy

Within Retail and Leisure, there is one Brexit certainty: management teams need to be more inventive about how they staff their businesses. Here’s why, and how to do it.

Bundles and Subscriptions in Retail: battling for customer attention and securing loyalty

As trade moves to digital, the battle for consumer attention increases. We look at how retailers are increasingly exploring bundles and subscriptions to meet this challenge.

Agile: How can Learning & Development teams get buy-in from CEOs?

Many companies recognise the benefit of launching Agile within an organisation. Yet some CEOs are hesitant about doing so: how can L&D teams help secure their buy-in?

The benefits of concessions in Retail: how best to make them work

Both traditional retailers and online specialists are converging on the middle ground, omnichannel, model. We explore what makes for a successful concession.