We help consumer-facing businesses transform and thrive in today’s unpredictable world of intense change and disruption

Our story

View our heritage

View our future: Stone and River

How we transform businesses

Customer experience

We work with clients to help them better understand and create value for their customer.

Business orientation

We help businesses reorient to rapidly changing customer needs and market conditions.

Organisation development

We work with organisations to help them thrive in today’s world of rapid change and unpredictability

Exploiting digital

We help clients to develop new strategies to exploit the opportunities of the digital age




Data Science

We have worked with

Here’s a selection of the companies we have worked with.

  • Virgin Money
  • Mitchells and Butlers
  • Nationwide
  • TalkTalk
  • Yo! Sushi
  • Greene King
  • Prezzo
  • Royal London
  • White Stuff
  • Tesco
  • Sainsbury's
  • Well
  • Arriva
  • Harvester
  • EAT
  • HSBC
  • James Hay
  • B & Q
  • Waitrose
  • Shell
  • Bathstore
  • John Lewis
  • Friends Life
  • Mothercare
  • Morrisons
  • NCP
  • Bristol Airport
  • Waterstones
  • Gatwick
  • Whitbread
  • Ultimate finance
  • Menzies

Latest insight

From property to proposition: the shifting landscape of the pub sector

Pubcos and Brewers recognise the importance of proposition yet many remain property-led. Leaders need to decide which direction to take: our thoughts on the way forward.

Businesses with purpose: "It's the big societal change," says Edin Basic, founder, Firezza

In the first of our Value Creation industry interviews, Firezza founder Edin Basic tells us how growing businesses now need a clear purpose if they are to succeed.

The need to differentiate: how has the approach to Value Creation changed?

Pressure on the top line. Pressure on the bottom line. Staffing challenges. Brexit. The volatility in the restaurant sector isn’t changing any time soon. But what does it mean to create value?

Brexit: Can we make any sense of it?

Stone & River's Molly Johnson-Jones recently appeared on BBC Radio London to discuss the Brexit challenges facing the food and retail industries. In this article, Molly provides a summary of her thoughts.

Our news

In this newsletter we look back on some of the work we're particularly proud of from last year, share some of our recent insight and look ahead to 2019.

A strong festive period for drinks-led operators, but plenty to consider in the months ahead

We consider how the strong trading results from the Christmas period can give drinks-led operators the confidence to be bold and proactive in 2019.