We help consumer-facing businesses transform and thrive in today’s unpredictable world of intense change and disruption

Our story

View our heritage

View our future: Stone and River

How we transform businesses

Customer experience

We work with clients to help them better understand and create value for their customer.

Business orientation

We help businesses reorient to rapidly changing customer needs and market conditions.

Organisation development

We work with organisations to help them thrive in today’s world of rapid change and unpredictability

Exploiting digital

We help clients to develop new strategies to exploit the opportunities of the digital age




Data Science

We have worked with

Here’s a selection of the companies we have worked with.

  • Yo! Sushi
  • Shell
  • Friends Life
  • Mothercare
  • John Lewis
  • White Stuff
  • TalkTalk
  • Nationwide
  • Arriva
  • HSBC
  • B & Q
  • Gatwick
  • Whitbread
  • Harvester
  • EAT
  • James Hay
  • Waitrose
  • Royal London
  • Waterstones
  • Mitchells and Butlers
  • Virgin Money
  • Well
  • Prezzo
  • Sainsbury's
  • Greene King
  • Bristol Airport
  • Tesco
  • NCP
  • Menzies
  • Bathstore
  • Ultimate finance
  • Morrisons

Latest insight

A strong festive period for drinks-led operators, but plenty to consider in the months ahead

We consider how the strong trading results from the Christmas period can give drinks-led operators the confidence to be bold and proactive in 2019.

The evolving role of the physical store

With consumer expectations across multichannel never higher, retailers are increasingly innovating with the role of the store to keep it relevant for changing customer behaviour. This article takes a look at some examples.

Partnerships in grocery: desperation or opportunity?

The grocery market's M&A and partnership activity of the last 18 months has been justified by several purported reasons and benefits. We set out to identify whether the partnership announcements were driven by desperation or opportunity.

From Big-Box to Small Format

An increasing number of big-box retailers are exploring smaller, high street formats. We look at some of those who have been successfully testing this format, why they are doing it and what this means for the future of bricks-and-mortar.