We help consumer-facing businesses transform and thrive in today’s unpredictable world of intense change and disruption

Our story

View our heritage

View our future: Stone and River

How we transform businesses

Customer experience

We work with clients to help them better understand and create value for their customer.

Business orientation

We help businesses reorient to rapidly changing customer needs and market conditions.

Organisation development

We work with organisations to help them thrive in today’s world of rapid change and unpredictability

Exploiting digital

We help clients to develop new strategies to exploit the opportunities of the digital age




Data Science

We have worked with

Here’s a selection of the companies we have worked with.

  • Bathstore
  • Sainsbury's
  • Arriva
  • Gatwick
  • Virgin Money
  • Whitbread
  • B & Q
  • Well
  • Greene King
  • James Hay
  • Morrisons
  • Menzies
  • Waterstones
  • HSBC
  • Ultimate finance
  • Mitchells and Butlers
  • White Stuff
  • EAT
  • Tesco
  • Shell
  • Mothercare
  • TalkTalk
  • Harvester
  • Royal London
  • Waitrose
  • Prezzo
  • Yo! Sushi
  • NCP
  • Nationwide
  • Bristol Airport
  • John Lewis
  • Friends Life

Latest insight

The evolving role of the physical store

With consumer expectations across multichannel never higher, retailers are increasingly innovating with the role of the store to keep it relevant for changing customer behaviour. This article takes a look at some examples.

Partnerships in grocery: desperation or opportunity?

The grocery market's M&A and partnership activity of the last 18 months has been justified by several purported reasons and benefits. We set out to identify whether the partnership announcements were driven by desperation or opportunity.

From Big-Box to Small Format

An increasing number of big-box retailers are exploring smaller, high street formats. We look at some of those who have been successfully testing this format, why they are doing it and what this means for the future of bricks-and-mortar.

Ocado’s international uptake: what does this mean for the future of grocery shopping?

Ocado’s success securing international partners signals a shifting approach to online grocery. We explore the reasons why and what this means for grocery shopping's future.

Our report with CGA reveals momentum brands in out of home food and drink

With the industry undergoing mass change, are you set up to win? Our report explores those brands best achieving momentum with customers, and how others can achieve it

The Art of Not-Knowing: Leading in an Age of Uncertainty

We know that the complexity and uncertainty of the world of work is impacting on leadership. How should leadership developers respond? From conversations with leaders across public and private sectors - our latest report.