We help consumer-facing businesses transform and thrive in today’s unpredictable world of intense change and disruption
Egremont International is a transformation consultancy underpinned by more than 15 years’ experience working alongside leading UK and international brands within the retail, financial services, leisure and private equity sectors.
Led by Egremont’s original founder Sue Grist, we have a proven track record of delivering large scale change programmes that significantly increase client competitiveness and profitability.
We also provide clients with content-rich support across the full spectrum of their specialist support needs, including strategy, customer proposition development, category management, organisation design, leadership, lean/agile efficiency and cost reduction and supply chain.
Clients value our collaborative and creative approach to projects, and our reputation centres on our passion and ability to help organisations place the customer at the heart of the business and invest in frontline teams.
Most of our clients have large, geographically dispersed workforces and we have market-leading accelerated techniques for empowering them to deliver extraordinary customer service. Clients depend on us to take a commercial focus and help the business to get fit for tomorrow as well as delivering meaningful bottom line results today.
Our story is evolving to reflect how consumer-facing businesses are contending with profound and urgent transformational challenges. Businesses need to change at pace, operating in a lean and agile manner to remain relevant for the customer and maintain commercial advantage. At its core, this is driven by technology, which will continue to fuel rapid changes in customer preferences and allow new, low cost competitors to quickly disrupt the market.
So we have changed too. We have retained all the consumer business transformation capabilities of Egremont International, built over 15 years and now infused with the best of digital and agile approaches for fast-paced change and sustainability.
And we have launched Stone & River, our own digital consultancy to provide digital, data and innovation services as standalone or blended offerings – delivered directly or in seamless partnership with Egremont International.
Power has shifted to the consumer, and customers expect a single, seamless experience across the omnichannel journey. Driven by disruptive technology and changing customer need, building strategies that successfully deliver across each channel is now business critical.
This presents businesses with a profound transformational challenge that, in a more competitive market, cannot be met with the typical approaches and speed of the past. Brands need to change at pace to maintain commercial advantage in an age of innovation and become comfortable with how digital impacts all levels of an organisation’s culture. To help clients meet this challenge and maximise their commercial opportunities, we’re excited to launch Stone & River.
Combining Egremont’s consulting heritage with innovation, digital and analytics services, we have built a comprehensive offer that enables us to deliver consulting projects in an agile way. This blend of traditional consulting and new-world expertise places us well to demystify what digital means for your business, join the dots on disparate initiatives underway, and guide you on the journey to differentiate and thrive in the digital age. We believe this is a capability that few consultancies are offering, but every consumer-facing organisation needs. We would love to discuss this with you further.
Here’s a selection of the companies we have worked with.
Retail is one of the sectors most ripe for automation, offering business leaders the jewel of improved productivity. We explore why.
Pubs are on the steady decline, right? Wrong. Pubs are set to outperform the rest of the eating out market for the first time in recent memory. We explore what’s driving this change.
Within Retail and Leisure, there is one Brexit certainty: management teams need to be more inventive about how they staff their businesses. Here’s why, and how to do it.
As trade moves to digital, the battle for consumer attention increases. We look at how retailers are increasingly exploring bundles and subscriptions to meet this challenge.
Many companies recognise the benefit of launching Agile within an organisation. Yet some CEOs are hesitant about doing so: how can L&D teams help secure their buy-in?
Both traditional retailers and online specialists are converging on the middle ground, omnichannel, model. We explore what makes for a successful concession.